Privacy Policy

Who is responsible for your personal data

It depends on why your data is processed:

Leasing enquiries — when we process your enquiry on behalf of the property-management company you contacted, that company determines why and how your data is processed (the "controller") and we act as its service provider ("processor").

Our service — Aladin is the controller ("we determine the purposes") for personal data we process to administer and secure the platform, prevent fraud and abuse, maintain business records, and comply with our legal obligations.

Personal data we collect

• Contact information — such as your name, phone number, email address, and other contact details you choose to provide.
• Conversation information — your messages and what you share during a leasing enquiry, such as housing requirements, budget or price range, preferred location, move-in timeframe, household or occupancy needs, and anything else you voluntarily tell us.
• Appointment and scheduling information — requested dates, availability, viewing or tour details, and appointment status.
• Account information — for property-management staff using the platform: name, work email, phone number, and role.
• Technical and service information — timestamps, message and request status, basic device, network, security or diagnostic information, and system activity required to operate and protect the service.

How we collect personal data

We collect personal data directly from you when you contact or interact with the service; automatically through the channels you use; from property-management staff acting on your enquiry; and from service providers as needed to deliver messages, appointments, and status updates.

How we use personal data

• responding to and managing leasing enquiries;
• understanding a prospect's requirements and matching enquiries with relevant properties;
• maintaining your leasing enquiry and prospect profile;
• scheduling appointments or property tours and communicating updates;
• transferring conversations to human leasing staff when appropriate;
• operating, securing, and improving the service, and detecting abuse or technical problems;
• maintaining business and legal records and complying with applicable legal obligations.

Use of artificial intelligence

The service uses automated systems, including artificial intelligence, to understand enquiries, classify or interpret requests, assist in generating responses, support leasing workflows, and determine when human assistance may be appropriate.

Conversation information may be processed by artificial intelligence service providers for these purposes. These providers process personal data only as needed to provide the service, and subject to applicable contractual and data-protection requirements.

When we share personal data

We do not sell personal data. We may disclose it to:

the property-management company you contacted and its authorised leasing personnel;

trusted service providers that help us operate the service, including providers supporting communications, scheduling and calendars, cloud infrastructure and hosting, artificial intelligence, security and monitoring, and analytics;

professional advisers where reasonably necessary;

regulatory or governmental authorities where disclosure is required by law.

Service providers process personal data only where necessary for the relevant function and subject to applicable contractual and data-protection requirements.

International processing and transfers

Some of our service providers may process, store, or access personal data from locations outside the Kingdom of Saudi Arabia. Where personal data is transferred outside the Kingdom, we apply appropriate legal and organisational safeguards as required by applicable law.

How long we retain personal data

We retain personal data only as long as needed for the purposes described in this policy. How long this takes depends on factors such as the duration of your leasing enquiry, the relationship between the property-management company and us, our legal and regulatory obligations, dispute-resolution needs, and legitimate record-keeping requirements.

When personal data is no longer required, we delete it, anonymise it, or otherwise securely dispose of it, subject to applicable legal requirements.

How we protect personal data

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, destruction, and misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your privacy rights

Subject to applicable law, including PDPL, you have the right to:

• be informed about how your personal data is processed;
• access your personal data and, where applicable, obtain a copy;
• correct inaccurate or incomplete personal data;
• request the destruction or deletion of your personal data where legally available;
• withdraw consent where processing relies on your consent;
• raise concerns or lodge a complaint regarding the processing of your personal data.

How to exercise your rights

To exercise your rights, contact us using the details below, or contact the property-management company you enquired with. We may need to verify your identity before we can action a request, and we will respond within the timeframes required by applicable law.

Changes to this policy

We may update this policy from time to time to reflect changes in the service or applicable law. Material changes will be reflected in the "Last updated" date above.

Contact us

SaladinAI Inc.

support@aladinai.com

16192 Coastal Highway, Lewes, Delaware 19958 USA

+1 832 499 6196

SaladinAI Inc. — AI-assisted leasing and property management. This policy describes our handling of personal data and does not create contractual rights.