Terms of Service

1. About Aladin AI

Aladin provides an AI-assisted leasing and property-management platform for property-management companies and their leasing teams.

The service may assist with prospective-tenant communications, property enquiries, property matching, appointment and tour scheduling, follow-up communications, workflow automation, and related leasing operations.

The service may be made available through channels including web applications, webchat, WhatsApp, email, telephone, and other supported communication channels.

2. Eligibility and authority

You may use the service only if you are legally capable of entering into a binding agreement.

If you access or use the service on behalf of a company, property-management company, landlord, or other organisation, you represent that you have authority to bind that organisation to these Terms.

3. Accounts

Certain parts of the service may require an account.

Users are responsible for:

• providing accurate account information;
• maintaining the confidentiality and security of their account credentials;
• restricting unauthorised access to their account;
• promptly notifying Aladin of suspected unauthorised access; and
• activity occurring through their account where permitted by applicable law.

Aladin may suspend access where reasonably necessary to protect the service, other users, customers, or third parties.

4. Use of the service

You may use the service only for lawful purposes and in accordance with these Terms.

You must not:

• use the service in violation of applicable law;
• attempt to gain unauthorised access to the service, accounts, systems, or networks;
• interfere with or disrupt the operation or security of the service;
• introduce malware, malicious code, or harmful content;
• misuse the service to harass, deceive, impersonate, or unlawfully contact another person;
• use automated methods to access the service in a manner not authorised by Aladin;
• reverse engineer or attempt to extract source code except where applicable law expressly permits it;
• circumvent usage, security, authentication, or access restrictions; or
• use the service in a manner that infringes the rights of Aladin or any third party.

5. Artificial intelligence

The service includes functionality powered by artificial intelligence and automated systems.

AI functionality may be used to:

• interpret leasing enquiries;
• classify requests;
• identify relevant property requirements;
• assist with property matching;
• generate or suggest responses;
• schedule or coordinate leasing activities;
• manage workflow states; and
• determine when human assistance may be appropriate.

AI-generated responses and recommendations may occasionally be inaccurate, incomplete, or inappropriate for a particular circumstance.

Customers remain responsible for decisions they make using information produced through the service.

Aladin does not guarantee that AI-generated output will be error-free, complete, or suitable for every purpose.

6. Property information and leasing decisions

Aladin provides technology used by property-management companies and leasing teams.

Unless expressly stated otherwise, Aladin does not own, operate, manage, lease, or act as the landlord of properties presented through the service.

Property availability, pricing, eligibility criteria, lease conditions, deposits, fees, amenities, and other property information are determined by the relevant property-management company or property owner.

Final leasing, approval, rejection, pricing, and contractual decisions remain the responsibility of the relevant property-management company or other authorised party.

Nothing provided by the Aladin service constitutes a guarantee that a person will qualify for, be approved for, or obtain a particular property.

7. Customer responsibilities

Property-management companies using Aladin are responsible for:

• the accuracy and legality of information they provide to the platform;
• maintaining appropriate rights and permissions for information submitted to Aladin;
• configuring the service appropriately for their organisation;
• ensuring their personnel use the service lawfully; and
• complying with applicable property, leasing, consumer-protection, communications, and data-protection laws applicable to their activities.

8. Third-party services

The service may integrate with third-party products and services such as communications providers, messaging platforms, email providers, calendars, scheduling systems, cloud infrastructure, artificial-intelligence providers, analytics services, and other software.

Third-party services may be governed by their own terms and privacy policies.

Aladin is not responsible for third-party services outside its reasonable control.

9. Communications

Where you provide contact information or communicate with a property-management company using Aladin, communications relating to your enquiry, appointments, property tours, status updates, or requested services may be delivered through supported channels.

Marketing or promotional communications will be handled in accordance with applicable law and applicable consent requirements.

10. Privacy

Our handling of personal data is described in the Aladin AI Privacy Policy.

The Privacy Policy forms part of the information governing use of the service but privacy consent should not be implied merely from visiting the website.

11. Intellectual property

The service, including its software, interfaces, designs, branding, technology, documentation, and related intellectual property, is owned by or licensed to Aladin and is protected by applicable intellectual-property laws.

Except for the limited right to use the service under these Terms, no intellectual-property rights are transferred to users.

Users retain ownership of content they lawfully submit to the service.

Users grant Aladin the rights reasonably necessary to process such content for operating, providing, securing, and improving the service, subject to applicable agreements and privacy requirements.

12. Feedback

If you voluntarily provide suggestions, ideas, or feedback regarding the service, Aladin may use that feedback to develop and improve its products and services without restriction or compensation, subject to applicable law.

13. Availability and modifications

Aladin may update, modify, add, or remove features as the service evolves.

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.

Maintenance, security issues, third-party outages, telecommunications failures, or other circumstances may temporarily affect availability.

14. Suspension and termination

Aladin may restrict, suspend, or terminate access where reasonably necessary because of:

• violation of these Terms;
• suspected fraud, abuse, or unlawful activity;
• security risks;
• non-payment where applicable;
• legal or regulatory requirements; or
• conduct that could materially harm Aladin, its customers, users, or third parties.

Customers may stop using the service subject to any separate commercial agreement they have entered into with Aladin.

15. Disclaimers

To the maximum extent permitted by applicable law, the service is provided on an "as available" basis.

Aladin does not warrant that:

• the service will always be uninterrupted or error-free;
• every AI-generated response will be accurate or complete;
• every property listing or third-party data source will be current or accurate; or
• use of the service will result in a particular leasing or business outcome.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

16. Limitation of liability

To the maximum extent permitted by applicable law, Aladin will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, data, or goodwill arising from or relating to use of the service.

Any limitations of liability contained in a separate written agreement between Aladin and a customer will apply to that customer's use of the service.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, business customers agree to indemnify and hold Aladin harmless from third-party claims arising from their unlawful use of the service, violation of these Terms, or infringement of third-party rights.

This section does not apply where prohibited by applicable law.

18. Changes to these Terms

We may update these Terms from time to time to reflect changes to the service, our business, or applicable legal requirements.

The "Last updated" date at the top of this page will indicate the most recent revision.

Where required by law or contract, we will provide additional notice of material changes.

19. Governing law

These Terms are governed by the laws specified in the applicable agreement between Aladin and the relevant customer, and otherwise by the laws applicable to the relevant use of the service.

20. Contact us

SaladinAI Inc.

support@aladinai.com

16192 Coastal Highway, Lewes, Delaware 19958 USA

+1 832 499 6196

SaladinAI Inc. — AI-assisted leasing and property management.